Essay: Steps of conflict management

The first step in the mediation process is to identify and understand the relationship between the two parties. Then, the said parties should mention all the negative issues they have experienced at the hands of the other party. The two parties should recognize positive aspects of their relationship that will help them come up with possible solutions to their conflict.

The fourth step is to seek for assurance from both parties that they will commit to whatever decisions that will be reached on how to solve the conflict. Thereafter, goals, directions and strategies on how they can solve the conflict should be set. Later, structures that will help them accomplish the goals and strategies should be set.

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