The research will utilize different sources to come up with the set goals. First, it will utilize the literature materials to help understand the perceived impact of the use of email. The material will include journals, articles, newspapers, books, and even electronic data. It will also utilize questionnaires. These questionnaires will be addressed to the practitioners so that they can give views that will help in understanding how they feel regarding the use of email in improving their operations.
Moreover, the researcher will interview the patients to establish the extent to which they benefit from services and information delivered through email transactions. Families too will be assessed on how they frequently alias with their family members, relatives and friends in the field in a bid to establish how well they feel as part of them.